Terms & Conditions

POOL ENTRY

· As a condition of entry to Grace Swimming you agree to abide by the pool rules and adhere to any directions given by Grace Swimming Staff.

· All children participating in Learn to Swim must be supervised by a responsible parent or guardian over the age of 18.

PAYMENT POLICY

· Learn to Swim fees must be paid in full by the first week of your scheduled lesson unless you have made alternate arrangements with Grace Swimming Management.

· A discount is available for Learn to Swim or Squads if you have three (3) or more children enrolled with us – please advise our staff to initiate entitlement.

· Squad fees are payable monthly, by the 7th of each month.

· Squad enrolments will be cancelled if FULL payment has not been received by the 7th of each month unless you have made alternate arrangements with Grace Swimming Management.

Attendance at lessons

· All Learn to Swim students must report their attendance to the kiosk upon arrival.

· Students must not enter the water until instructed by staff.

Squad Absences

· Prior notice must be given to Grace Swimming of any consecutive absences of two (2) weeks or more to be eligible for a pro-rata discount.

· Notification advising dates and duration of absence can be made by emailing graceswimming@glc.qld.edu.au or by completing a Leave of Absence form which you can ask for at the kiosk.

MISSED LESSON & MAKE-UP LESSON POLICY

· Refunds or Credits are not provided for any missed Learn to Swim lessons.

· Make-up lessons are a privilege and you must be enrolled in the term program to be eligible for and to use make-up lessons.

· Make-up lessons are subject to availability.

· Notification of any absence must be given at least one hour before your child/children’s Learn to Swim lesson to be eligible for a make-up lesson.

· Term Fees must also be paid in full before make-up lessons can be booked.

· Learn to Swim make-up lessons can only be booked one week in advance and are not guaranteed.

· Once make-up lessons are booked, they cannot be rescheduled.

· Make-up lessons must be taken within term time within the calendar year missed.

· Make-up lessons do not carry over into the next calendar year.

· Those not taken within the calendar year will be forfeited.

·  There are no make-up lessons available for Intensive Programs or Private Lessons.

NEW ENROLMENTS

· New Learn to Swim participants undergo a swimming assessment by a qualified instructor to determine their swimming ability for our program.

· Assessments are free and take no longer than 5 minutes.

· Enrolment forms must be completed in full by a parent or guardian at time of enrolment and accompanied by payment of fees upon booking.

· New customers are charged pro-rata for the remainder of the month in which they start.

· All squad enrolments are required to wear appropriate training swimwear and to have their own fins, goggles, and equipment.

· Swim caps are required for swimmers with long hair.

RE-booking

· All LTS lessons will be automatically carried over to the following term unless you notify us otherwise.

· You must notify us as soon as possible if you are NOT keeping your LTS enrolment for the following term.

· Any LTS enrolments not attended/not notified in the first two (2) weeks of term will be ended.

· Squad enrolments will be automatically carried over to the following month unless you notify us otherwise.

ADULT SQUAD

· Passes are non-refundable and non-transferrable, and are valid for 1 year.

· Session times and days are subject to change.

· Session prices are discounted for Grace College staff at Rothwell and Caboolture campuses, staff at our feeder schools (Living Faith and Grace Primary), and Senior Card Holders.

ADULT LEARN TO SWIM LESSONS

· Adult LTS Swimmers must book in and pay for the term or the remainder of the term.

· Adult Learn to Swim fees must be paid in full by the first week of your scheduled lesson unless you have made alternate arrangements with Grace Swimming Management.

· Make-Up Lesson Terms & Conditions apply.

· Teachers may change without notice as coaches are subject to availability.
Only persons 16 and over may enrol in Adult Learn to Swim Lessons.

PUBLIC HOLIDAYS

· Programs do not take place on Public Holidays.

· LTS Customers are NOT charged for Public Holidays – however, please note that if you change days, you may have to pay extra due to the new lesson no longer falling on a Public Holiday.

CANCELLATION POLICY

· Refunds requested due to early cancellation of Learn to Swim lessons will need to be approved by Grace Swimming Management.

· Approved cancellation refunds will incur a $25 administration fee.

· Refunds or Credits are not provided for any missed Squad sessions.

· Any credit on Family Accounts will be valid for 12 months from the date the credit was applied.

CHANGES TO PROGRAMS

· Instructors and coaches are subject to availability and may change without notice.

· If we are unable to provide a teacher for a Learn to Swim Program, you will be provided with a credit.

· In the event of cancellations due to weather a make-up lesson will be provided for Learn to Swim customers.

MEDIA PERMISSION

· From 2023, Grace Swimming has the following media policy

· Grace Swimming may take photos & videos of Swimming Programs to be used for marketing and training purposes. By enrolling with us you are consenting to photos & videos to be taken that may feature your family or children. If you would like to opt out of this, please inform administration or kiosk staff, or opt out online anytime at graceswim.org.au/media

· Customers are not permitted to take photos and videos of Programs without permission from staff. If customers film or photograph Programs, they must ensure they do not get any other children in their footage.

LOYALTY PROGRAM

· When a new enrolment writes an existing family on the 'Referred by' section of an enrolment form, the existing family is eligible for the loyalty program.

· The name of the family or member of the family must be written on the enrolment form.

· The existing family must be currently enrolled in Programs to receive the discount.

Only one name/family written on the enrolment form will receive the discount.

· The existing family will receive a $20 credit on their family account.

· Not applicable to the Adult Squad Program.

PRIVACY POLICY

The Grace Swimming Privacy Policy informs our customers of the information practices employed by Grace Swimming. This Privacy Policy discloses what personal information is collected, how it will be used, with whom the information will be shared, the choices available to consumers on collection, safeguards on protection of data and how it can be updated or corrected. For more information, you can view our Privacy Policy here.

GRACE SWIMMING

Buchanan Street, Rothwell QLD 4022
ARBN 051 602 996 CRICOS Provider No. 00497C ABN 61 113 236 554